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Set the Limits That Work for You

mcluck puts spending caps, session timers, and cool-off options directly inside your account settings — no need to call anyone or wait on a response. Access these tools from your phone or desktop, available where state law permits.

Spending CapsSession TimersCool-Off PeriodsAccount PauseReality Checks
Explore the Lobby Read FAQ
mcluck Set the Limits That Work for You
GET HELP FAST

Reach Our Account Support Team

If a tool isn't behaving the way you set it, or you want to talk through your options, our team is available through live chat and the account help center. Below are the fastest paths to a real answer.

Live Chat Open the chat icon inside your logged-in account. A support agent can review your current limits and walk you through adjusting or locking them on the spot.
Account Help Center The help center covers every account control step-by-step — setting caps, activating cool-off, and confirming that your restrictions are live and applied.
Email Support Prefer writing it out? Email our account team directly from the contact page. Reference your username and the tool you're asking about for a faster reply.
mcluck What Our Account Control Tools Cover

What Our Account Control Tools Cover

Inside your mcluck account settings, you'll find a set of controls you can apply yourself, right now. Spending caps let you set a ceiling on how much you load per day, week, or month. Session timers cut your play at a time you choose. Reality checks pop up at intervals you set — a quick on-screen reminder of how long you've been

active. Need more distance? A cool-off period locks the account for a window you pick, from a few days to several weeks. Players in Philadelphia and Phoenix have used these tools to stay in control during high-action stretches like NFL playoffs and March Madness brackets. Every adjustment is logged to your account history so you can see what's in place at any

time.

HOW WE RUN THIS

The Standards Behind Our Account Tools

Account control tools are only useful when they actually work. Here's how we keep ours reliable and consistent.

Limits Apply Immediately

When you set a spending cap or session timer, it activates right away. There's no 24-hour delay before the restriction takes effect on new activity in your account.

Cool-Off Locks Are Hard Blocks

A cool-off period isn't a soft suggestion — it disables lobby access for the full window you chose. You can't reverse a cool-off early once it's in place.

Reality Checks Are Persistent

Our reality check prompts stay on your screen until you acknowledge them. They show your session length so you have a clear read on where you are before continuing.

Account History You Can Read

Every limit you set or change is recorded in your account history with a timestamp. You can review your own restriction log at any time under account settings.

Account Control Terms, Plain and Simple

New to account management tools? These are the terms you'll see in your settings and what each one actually means.

01
What is a spending cap?

A spending cap is a hard ceiling you set on how much money you can load into your account in a given day, week, or month. Once you hit it, no more funds go in until the period resets.

02
What is a session timer?

A session timer is a countdown you set before you start playing. When the timer runs out, the session ends automatically regardless of what's happening in the lobby at that moment.

03
What is a cool-off period?

A cool-off period is a voluntary account lock you choose for a set number of days or weeks. During that window, you cannot log in to the lobby or add funds to your account.

04
What is a reality check?

A reality check is a timed on-screen prompt that appears at intervals you configure. It shows how long your current session has been active so you can make an informed choice about continuing.

05
What does 'account pause' mean?

An account pause is a shorter cool-off option — usually measured in hours or a day or two — that temporarily suspends lobby access without committing to a longer restriction period.

06
What is a limit history log?

A limit history log is a record stored in your account that shows every control you've set or modified, along with the date and time of each change, so your account activity is auditable.

Common Questions About Controlling Your Account

Here's what we hear most when it comes to account controls and how each one actually works on mcluck.

Log in, go to account settings, and select the spending limits section. Choose daily, weekly, or monthly, enter your amount, and confirm. The cap activates immediately with no waiting period.

Yes, you can lower an existing cap right away. Raising a cap takes longer to take effect — that delay is built in so the adjustment can't be used to sidestep an active limit instantly.

The session ends and you're returned to the account screen. Any round already completed is settled normally. Starting a new session requires you to set another timer before re-entering the lobby.

No. Once a cool-off is active, it runs its full course. This is intentional — the tool is built to hold even if you change your mind in the moment. Contact support if you believe there's an error.

Yes. All spending caps, session timers, and cool-off settings sync across devices. Set a limit on your phone and it applies immediately when you access your account on desktop, and the other way around.

Open live chat from inside your logged-in account and describe the issue. An agent can check your current restrictions and confirm whether the setting is active or flag it for review if something looks off.
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Responsible Gaming Tools

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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